Curated Wellness Technology

What has to be true before a brand is listed

IMPERVITA is a retailer and equipment advisor, which means the brands we carry are the product. We would rather list nothing than list a manufacturer we cannot support in year three, so a brand has to clear all of the following before it appears here — not most of them.

• Engineering documentation. Complete technical specifications, published in measurable units with stated test conditions. A manufacturer who will not publish irradiance at a distance, field intensity at a measurement point, or a maintained temperature at an ambient temperature has told us something.
• Regulatory accuracy. Correct and consistent use of “approved”, “cleared”, “registered”, and “listed” throughout their documentation. Companies that use these interchangeably generally do so everywhere.
• Safety documentation. A specific contraindication list, clear operating limits, and honest guidance on who should not use the equipment. A product with no stated contraindications is usually less carefully documented, not safer.
• Warranty structure. What is covered, for how long, on each component separately — and whether labour and freight are included. A long headline warranty with everything expensive excluded is a marketing figure.
• Replacement parts. Whether parts are stocked, and for how many years after a model is discontinued. Orphaned equipment is worthless regardless of how well it was built.
• Serviceability. Whether the equipment can be repaired rather than replaced, who is qualified to do it, and whether there is anyone within reasonable distance of our customers.
• Manufacturer support. Whether a real person answers a technical question, and how they respond when something goes wrong rather than when something is being sold.
• Duty-cycle honesty. A clear statement of what the equipment is rated for, and whether commercial use is permitted under warranty. Residential equipment sold into commercial settings is the most common failure we see.

Residential and commercial suitability are separate assessments

A manufacturer can be excellent for households and unsuitable for a facility running twelve hours a day, and we assess those separately rather than treating a good brand as good everywhere. Where a brand is suitable for one and not the other, we say so — see IMPERVITA PRO for how commercial specification differs.

Why this page does not list pending brands

Manufacturer relationships take time to establish, and naming a brand before an agreement is finalised would misrepresent what we can actually supply and would breach the confidence of companies still in discussion with us. We name a manufacturer here once we are authorised to sell it and its products are intentionally published — not before.

If you are considering a specific brand you have seen elsewhere, an advisor can tell you what we know about it, including where it sits against the criteria above.

The same standards are applied to individual categories in the product guides, and the evidence behind each technology is set out in the Research Library. See also our standards and why IMPERVITA.